Customer first and last name:
Type of vehicle:
* For airport arrivals, the pickup time indicated is the flight arrival time. Customers have 60 minutes free waiting time from when the plane lands. See more details in our terms and conditions below.
- All the rates we offer are fixed rates and include; tolls, parking, VAT etc.
- We offer a courtesy waiting time. For pickups from the airport; the first 60 minutes after the flight lands are free. For pickups from the stations; the courtesy waiting time is 30 minutes. For pickups from homes, hotels or apartments; the courtesy waiting time is 15 minutes. After the courtesy waiting time, we charge 10€ for every 20 minutes of waiting time.
- Each extra stop of less than 5 km, has an extra cost of 10€. Extra stops of more distance, request a quote.
- Services provided at night (10:00 p.m.- 6:00 a.m.), Sundays and holidays will have a 10% increase on the current rates.
- In the case of hourly rate services, 25 km is included for every hour booked. In case of extra km, please contact us as extra charges apply depending on the type of vehicle.
- In case of traveling with a child under 11 years of age, the corresponding security device e.g. baby seat will cost €5 per device.
- Cancellations with a notice of up to 48 hours; 50% of the corresponding rate will be charged, 24 hours before the service; 100% will be charged.
- The storage capacity of the vehicles is limited. If you need to transport bulky luggage, contact our customer service.
- We don’t cover theft, loss or broken luggage.
- Extra expenses due to unforeseen events are not included.
Please check our General Terms and Conditions for more details.
How long will the driver wait for me?
We offer a complimentary or courtesy waiting time, meaning that our driver will wait for you for that amount of time without any extra charges. Our courtesy waiting times for pickup from the Airport is 60 minutes and starts counting from when the plane lands. For example, if your plane lands at 13:00, our driver will wait for you till 14:00 with no extra charge. We estimate that 60 minutes waiting time is enough time for you to go through customs, baggage claim, etc. For pickup from the stations; the courtesy waiting time is 30 minutes. For pickups from homes, hotels or apartments; the courtesy waiting time is 15 minutes.
After the courtesy waiting time, we charge 10€ for every 20 minutes of waiting time.
What if my flight is delayed?
In-case your flight is delayed or changed, please contact and inform us about the delay. You can call us or send us a message via WhatsApp (recommended) or SMS.
And you don’t need to worry, we will track your flight and your scheduled pickup time or your assigned driver will be changed accordingly without any extra charge. And in the case where we can’t accommodate the delays, we’ll let you know so you can look for another transfer service.
Where should I meet my driver?
The driver will be waiting for you at the waiting hall with a sign bearing your full names used in the booking. If you want us to use another name or your company name, please contact us.
The waiting hall is found at the exit of the baggage claim area. So after collecting your luggage, you need to walk a few minutes to the waiting hall.
I can’t find my driver, what do I do?
If you can’t find your driver, no worries, just stay at the waiting hall (DON’T GO OUT) and contact our customer service and they will help locate your driver for you. You can call us or send us a message via WhatsApp (recommended) or SMS.
What are the vehicle capacities?
To avoid surprises and extra cost, please it’s very important to indicate all the number and type of luggage you have, so we can confirm if they will fit into the booked vehicle. Find below estimated vehicle capacity for each vehicle. In case of any doubts, please contact us.
- Car (Passengers: 4, Big luggage: 2, Small luggage: 2)
- Van (Passengers: 8, Big luggage: 6, Small luggage: 3)
- Minibus 16-seater (Passengers: 16, Big luggage: 10, Small luggage: 5)
- Minibus 25-seater (Passengers: 25, Big luggage: 15, Small luggage: 5)
- Bus 42-seater (Passengers: 42, Big luggage: 28, Small luggage: 10)
How much do you charge for baby seat?
We charge 5€ per baby car seat. Please let us know your child’s age, weight and height to reserve the right seat fro your child.
How much do you charge for extra stops?
We charge 10€ per extra stop. Please note that the extra stops cannot be more than 5 km from the ride trajectory. And maximum waiting time for extra stops is 15 minutes.